Hi @nhduabspcx,   As previously mentioned with my colleague if the account is no longer active, the offer is forfeited and can no longer be provided.   The account can still be accessible for a month or two but this cannot be reactive anymore.    You may check the ongoing promotion with our NBN service available here, https://www.tpg.com.au/nbn.   If you wish to speak with our account specialists to open a new account shoot me a private message with your best contact number and preferred time.   Regards,     @BasilDV wrote: Hi @nhduabspcx   We appreciate your interest for our TPG NBN Superfast upgrade offer. The discounted price and speed boost is a gift provided by TPG for some of our existing customers and can only be applied on an active account by our technical support team. If your account is already cancelled, the offer is forfeited and can no longer be provided. Hi @BasilDV , thank you for the response.   Like I said, I was an active customer until a week and a bit ago, and wouldn't have cancelled the service if I knew about this offer. I was hoping that TPG would be able to provide the superfast upgrade offer as a gesture of good will, for a customer who was with them for many years.   In fact, I can still log into TPG account, and there are even charges showing with today's date on it too? ... View more