Thanks @BasilDV. I responded to a missed call SMS asking when I would be available to talk, but I have not had any follow up. Can you follow up? ... View more

Thanks for the reply. The NBN work has now been completed, and we have signed up for TPG NBN. Thanks again. ... View more

Hi @Rica_R, Thanks for taking the time to respond to my enquiry. I understand that the NBN rollout is progressive, however I don't understand how my neighbours on each side of my house, as well as on the opposite side of the street, can be connected to NBN, but my house is marked as requiring more work. Could this be an administrative error? Can TPG organise a technician to come and assess the connection? Or follow up with NBN Co to get this connected? Thank you. ... View more

Hi @BasilDV, Thank you for your response. However, I do not accept that this is the "best service" you can provide. Prior to these tickets being placed, I received continuous service, averaging 12MBPS. Please check my account details, I have been a customer since 2012, and the service has been reliable until recently, coinciding with the replacement of the power pole that our line connects to, and the commencement of NBN rollout in the area. The copper line has not been changed. The Telstra technician attended at a time that the line was working, and left without performing any work. The line drop-outs continued shortly after. It is not acceptable that the line speed has reduced from 12MBPS to <1MBPS, and is now plagued by drop outs, and TPG should not accept that this is the "best service" that you can provide. Can you please escalate my case. ... View more