Final update @Glenn1  @Ahra_G    Just switched over to OPTUS this morning. Everything is working fine, can make and receive calls with the cisco softphone with 2 way audio. I am even still using the same TPLINK C1200 router supplied by TPG. I just reconfiged it to suit the Optus connection.    Definitely something up with TPG's service. Goodluck trying to get them to admit it though.   Spread the word to anyone else you know that is having this problem with TPG ... View more

Final update @chawa  @nmendoza  @Ahra_G  @Joseph_D    Just switched over to OPTUS this morning. Everything is working fine, can make and receive calls with the cisco softphone with 2 way audio. I am even still using the same TPLINK C1200 router supplied by TPG. I just reconfiged it to suit the Optus connection.    Definitely something up with TPG's service. Goodluck trying to get them to admit it though. ... View more

Hi @Ahra_G    I am having the same problem that @chawa and @nmendoza   mentioned above.   The same problem that these people also seem to be having also - https://community.tpg.com.au/t5/Broadband-Internet/VPN-IP-Phone-One-Way-Audio-on-TPG-NBN/td-p/23133 Can you please post a publicly accessible resolution or somekind of end outcome or statement? There are many people experiencing this issue with zero help from TPG. I am starting to beleive there is something known within TPG but they will not make this information public. At this point i think it is safe to say that TPG should not be looked at as a reliable option to work from home, especially if you are using an IP softphone such as cisco jabber/finesse and a VPN connection.   To anyone reading this, if working from home is your main priority, connect yourself with a different ISP and save yourself from the headache and absolute run around you will get from TPG. Optus seems to be a viable option to have this problem resolved as some colleagues of mine have made the switch and are now working with no problems.   ... View more

Hi @Ahra_G    I am having the same problem that @Glenn1 and @captlhou  mentioned above - 20-03-2020 11:37 AM and ‎07-01-2019 10:27 AM   The same problem that these people also seem to be having also - https://community.tpg.com.au/t5/Broadband-Internet/Work-IP-softphone-not-working-when-on-VPN-using-TGP-broadband/td-p/93013/page/2 Can you please post a publicly accessible resolution or somekind of end outcome or statement? There are many people experiencing this issue with zero help from TPG. I am starting to beleive there is something known within TPG but they will not make this information public. At this point i think it is safe to say that TPG should not be looked at as a reliable option to work from home, especially if you are using an IP softphone such as cisco jabber/finesse and a VPN connection.   To anyone reading this, if working from home is your main priority, connect yourself with a different ISP and save yourself from the headache and absolute run around you will get from TPG. Optus seems to be a viable option to have this problem resolved as some colleagues of mine have made the switch and are now working with no problems.   ... View more

Hey @chawa    Yes i also have a work colleague with the same problem.   He ended up changing from TPG to Optus and now no longer has any problem.   ... View more

Hi @Riezl , @Ahra_G    What was the outcome/resolution for this issue?   I am currently experiencing this EXACT same problem and have raised multiple tickets with zero end outcome. Clearly i am not the only one coming to you with this issue.   At this moment the only resolution i am being pointed towards is changing ISP, however i would prefer not to as i have enjoyed great service from TPG right uptil this point. Which has been frustrating to say the least.   Any help appreciated   Kind Regards, ... View more

Hi @Ahra_G    What was the outcome/resolution for this issue?   I am currently experiencing this EXACT same problem and have raised multiple tickets with zero end outcome. Clearly i am not the only one coming to you with this issue.   At this moment the only resolution i am being pointed towards is changing ISP, however i would prefer not to as i have enjoyed great service from TPG right uptil this point. Which has been frustrating to say the least.   Any help appreciated   Kind Regards, ... View more