Hello, Back in March 2021, I received the six month complimentary internet speed boost to the NBN Home Superfast 200Mbps from my original NBN50 plan. As of 4 September 2021 (end of six months), I have opted to pay more to stay on the Superfast plan. However, through general use and tests I can see that the internet speed has dropped back to my NBN50 plan levels. So now I am paying more but not receiving the same levels of internet speed during this six month complimentary period. Nothing has changed from a hardware or software perspective.   Earlier this week, I called the TPG helpline and they have run checks remotely with no issue detected on the lines. They then closed my incident saying everything is normal, but clearly that was not the case as my interent speeds remained subpar. I replied and raised my concern again. The following day a NBN technician arrived onsite at my home and ran a few checks and also detected no issues. I don't believe the downgrade in internet speed relates to any technical or physical issue as everything has remained the same. But coincedentally and suspiciously the internet speeds were downgraded between the plan change dates.   This is increasingly frustrating as I have made multiple attempts in contacting TPG via several mediums with no solution. If these internet speeds remain at this level whilst I am paying more for no improvement in service, I will have no option but to choose to downgrade my plan again back to NBN50 or find another internet service provider.   Kind regards ... View more