I have the same problem! I was supposed to be changed from the PAYG plan to the Small plan on the 5th this month, it should give me unlimited calls and texts, today it's telling me my mobile prepaid balance is $0 and I can't make any calls. When I logged in to check it says 'moved to novus' too. I can't even call customer service because I'm unable to top up. What is going on TPG?? ... View more