What do you have to do to get TPG to follow up with NBNCo?    Last week the TPG "technician" told me that they would escalate my installation to NBNCo and responses usually took 24-48 hours. A week has now passed with nothing but silence. When I check My Installation, it says it's scheduled for September the 8th, which was the last time an installation guy came out, but it didn't get connected.   What do I have to do? Have been waiting a month, having to work from home because of the pandemic, and am tetherting through my phone (which is with Optus because TPG can't manage to activate my number). Has anyone ever actually had TPG call them for anything other than an escalated complaint? ... View more

After a MONTH waiting for TPG to activate my parked phone number I finally got the new SIM in the mail today (they said they's send it via Startrack but it came in ordinary post; literally nothing TPG has said they'd do they have actually done though, so zero surprises there).    Predictably the mobile number activation instructions do not work. When I log in using my phone number and password, there is no "Get Started" option to choose. In fact, there is NO mobile account listed for me, despite the fact that I got ANOTHER bill for it two days ago.    How can I get TPG to fix this without calling them for the billionth time? Just emailed mobile support but have emailed them multiple times in the last month  and have never got a response. ... View more