Hi @dee12,   Welcome to the community!   You can contact our team directly to get an update with the refund. You may reply to the initial email that was sent (nbnspeedscompensation@tpg.com.au) or call the NBN Compensation Team at 1300 013 989. The team is available available 9am to 6pm, 7 days a week (AEDT).   Regards,     have you recieved your refund yet john? i have been waiting since 25th of september  ... View more