Hi @RCAMEJO,    We strongly recommend to check the service status here, https://www.nbnco.com.au/support/network-status if you have NBN. You can also visit our service status page at https://www.tpg.com.au/support/servicestatus.    If you require further help, do not hesitate to send your TPG account details privately.  How do I private message (PM) in the community   Regards,  Angeli ... View more