I signed up  two weeks ago for$49.95 per month they immediately took the payment if $69.99 per month. Now two weeks later today... they're trying to get$58.00 out of my account. I am demanding reimbursement and my account to be fixed immediately otherwise I'm going to Dept of fair trading. It's theft... There's no way I'm putting money into my account to pay any amount until this is sorted I've tried multiple times to contact TPG by phone and email. No response. Not happy. Never had a problem with Telstra or DODO EVER. 😤😤😤😤😤😤😤😤😤   ... View more

@meganmjs wrote: I recently had 3 queries regareding my billing and none have been answered . I keep getting the runaround - sometimes saying it will be sent to accounts.   On 29/5 20 we lost NBN internet and phone due to outage of NBN. Supposedly it was fixed that day. Seems when they fixed it they disconected our line. Was not fixed until 2/6/20 - so no internet or phone for those days. The person I spoke to said as I was a loyal customer and had problems lately ( it took 3 modems until I got one that worked properly) he would increase the speed of our internet. Did not realise it meant cancelling old plan and geting put on a new one with all those billing implications  until I got notification that my requested new plan was now in effect. Problem 1 - new plan was from 29/5 and we did not get a service until 2/6.  I spent over 2 hours on livechat, being transferred to at least 4 different persons who all needed ID verification and had no access to previous chats so had to explain my 3 problems over and over.   They said they would send request to accounts for compensation. On 9/6 I received a text message saying that 4 days credit was applied but phone not included.  My account showed an invoice raised on 5/6 for those 4 days for grand total of $0.   Problem 2 - phone add on of $10 had been paid on 5/5 for period 12/5 to 11/6.                    Due to new plan I was direct debited another $10 phone add on for 29/5 to 28/6. So I had been billed twice for phone add on for 29/5 to 11/6 - notwithstanding i had no phone from 29/5 to 2/6 as well.   Problem 3 - I had requested phone usage details as they had disappeared from my account when new plan started. I was told they were "gone". I was querying my phone balance as it seemed a bit low. I finally got someone to say on chat they would be emailed to me but this did not happen.   I rang  (finally able to speak to someone and not live chat) and they had terrible difficulty understanding what my problems were and could not answer anything - in the end they terminated the call as they said they could not hear me ( after we had been chatting for about half an hour.)   What do I need to do to get proper answers?   ... View more