I just recieved a mesage from TPG: The maximum speeds you can actually receive are 15.81Mbps download and 5.11Mbps upload. Your premises are connected to the internet using NBN's fibre-to-the-node technology. This means that your NBN connection is made of two parts: (1) optic fibre to a nearby box, and (2) copper wire from the box to your premises. The maximum speed that can be delivered to your premises is affected by several factors, including the length and quality of the copper wire going into your premises, electrical interference, and the cabling in your premises.   How can I get this changed? Who do I complain to? This is disgusting. ... View more