Hi @edwardkyd ,we recommend having a read of these community articles, which may help with your concern.   How to activate International Roaming  International roaming troubleshooting guide  If the issue persists, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more