Hi @chenloveit ,
Welcome to TPG Community!
We're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you.
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
NBN Co. has booked a technician and the schedule has been provided via SMS. The team is closely monitoring this and the case engineer will contact you for additional updates.
Let us know should you have further queries. Thank you.
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Welcome to the Community!
We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve.
I've located your account using your Community details and can see that your case is being handled by our Engineering team.
Based on the assessment of our Engineers, they've detected an issue with the physical lines being controlled / managed by Telstra. Due to this, the case has been raised to Telstra and has been requested for their field technicians.
Unfortunately, due to similar issues in the area, Telstra technicians are experiencing overwhelmingly high workloads and tech response times are longer than normal. We are escalating your case to Telstra to fast track your resolution time. We understand what your service means to you and apologise for the inconvenience.
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