Hi,   I got an email from you 'Your TPG mobile plan is changing' and I want to access my mobile account to see what is going on. However, I cannot access my mobile phone account after I cancel my Wireless boardband. Nomatter I used 'mobile number' or 'customer ID' as username to reset my password, I would get 'Sorry, we are unable to send your temporary password.'   How do I cancel my mobile plan as you change my current plan by yourself?     ... View more

You just sent me an sms to inform me an NBN technician would visit us on Monday and need my attendance. I will not available that day and replied you yesterday the available day and time. Please see attached photo. However, you ignored my reschedule request and sent me another SMS to comfirm the visit. And in that SMS you need me to contact you to reschedule the time. I spent nearly one hour to call you and no one picked up the call. How can I reschedule the visit? Why don't you call me to confirm the visit day and time? ... View more

Please tell me how to make a complain for the poor customer service!!!!! 23/08/2021   You called me and ask me to change my NBN to Wireless service and I acceptted. You sent me an email for the delivery of a Wireless Modem and I found that the address was wrong and told you guys to change. 25/08/2021  You replied me that the address was updated and sent. Tracking number was provided.  13/09/2021  I traced the delivery of the modem and found that it was alway on its way and sent you a email to check. 14/09/2021 You replied me that my item may take longer to arrive than usual. You did nothing but just let me wait wait wait............ 1/10/2021  You called me and told me to return the item you sent me!!!!!  I told you I had never received any wireless modem from you because it was still on its way when you called me. Then I emailed to you and told you the truth. Then a girl called me and told me she would solve the problem. After a while, she called me again and told me that my address is not available for the wireless service, and just let me ignor the 'return device' email. At that time, I believed that this matter was ended and continuted my previous NBN service. However, the problem is still the problem, no one solve it at all. You sent me an email and a SMS message to let me return the device on 8/10/2021. I replied you with all the evidence that the device was still on its way. I have nothing to return. This time no one reply me and just keep on sending me an email and a SMS message to remind me to return!!!!!!!!!!!!!!!!!!!!!!!   The tracking link for the device is https://startrack.com.au/track/details/M7ZZ50825557   Your email and SMS messages seriously disturb me!!!!!!!!!! Tell me how to make a complain about this!!! ... View more