Hi @Kk1,   Welcome to the community!   Thanks for raisign this to us, We did an article that you may find helpful, this will guide you a basic troubleshooting about home phone issues.   Please see the link below.   Troubleshooting Problems with TPG Home Phone Calls Troubleshooting No Dial Tone - TPG Home Phone/Voice Service Let me know how it will go.   Cheers!     Help phone line not working but Internet is working this has been 2 days no phone. ... View more