Slack service.. ordered new modem 18/10/21. Have rung everyday and this morning. Still not dispatched. Got message Thursday 21st saying I needed to update my card details, which I did immediately. Now get told this morning it takes up to 3 days to update in the system. So old story, will make it a priority and someone will contact me. Posted this complaint on Saturday 23rd, got an email stating someone would call me that day, it's Monday 25th and still no call. ... View more

I ordered an new modem last Monday 18/10/2010. After endless calls including yesterday 23/10/2010 TPG still cannot advise me if and when it will be dispatched. All get get is well prioritise this problem. Rotten customer service Still waiting after seven days. ... View more