Hi @Shane Thanks for your reply. I have always appreciated your help in the past 2 months. However, after reading your explanation, I feel like I have totally been deceived by a TPG salesperson.   Right from the beginning before I even signed the contract, I had informed TPG that I do not have a phone socket in the house and was promised that I would not have to worry about it and would not have to spend an extra dollar to have NBN installed and activated. In fact, it was the ONLY reason why I called TPG up to clarify this concern instead of signing up via online (which was much easier). The sales lady who I spoke to had in multiple times assured me that because my house is not a new development, I would NOT have to be responsible for any issue including not having a phone cable. This conversation was recorded so I know there is proof that I am not lying.   So from where I am standing, I feel like I have been conned by the TPG sales lady intentionally to meet her sales target and now I am left with no Internet and no assistance from TPG at all. So in my opinion, either: 1.) TPG organised to send a technician over to install the phone socket free of charge and have everything sorted as promised from day 1 2.) Refund what I have paid so far and cancel the contract. I will just have to find another ISP that can be honest with me. In that case, could you please advise what is the process to get a refund?   Again, please understand my frustration is not directed at you, you have been nothing but helpful.   Reynard ... View more

Thanks so much @david64 you are a legend for helping people for free! ... View more

@david64 Thanks very much for your help so far. Just curious, do you work for TPG?   My neighbours told me their NBN installers had spent 2 hours running the cable into the attic and to the room they want without any hassles. I am not sure why NBN wouldn't even turn up to take a look first.   I understand I will need the NDD0300 which I have not yet received. That was also my question as well, how would I go with doing a Pre-connection check without the NBN device?   Sorry when you say "I should open a new thread", are you talking about creating another thread with a different subject?  ... View more

@david64 , I have checked the NBN site and it also indicates I should be getting FTTC matching with the device which TPG has sent to me. Apparently, all my neighbours in the street have their cable running through the roof attic.   How should I proceed in my case? Shouldn't NBN at least send someone over to see what the issue is before cancelling my appointment? It could be a quick easy fix for them. ... View more

Hi David,   It should be FTTC (it says it in the TPG emails) and I have signed up for NBN50 Plan.   I have received the TP-LINK AC-1600 modem router from TPG about 2 months ago. Does that help?   Reynard ... View more

Hi Shane,   So last week, a NBN guy finally came and install a NBN Box outside my house. He told me that he has connected to phone cable (from the outside) and asked us to test it out, however since I moved in, there was never a phone socket on the wall (this is a very old house). So yesterday, I climbed up to the attic and located the phone cable which seems to be connecting to the NBN box right now. The cable has been cut and is just sitting on the attic.   Today I received another phone call from NBN for a pre-connect check ( I had an appointment scheduled tomorrow 1-5pm) but after telling the lady on the phone that I never had a phone socket in the house, she cancelled my appointment and asked me to hire a technician to fix up the phone socket myself.   Right from the beginning, I had already informed TPG salesperson that I do not have a phone socket in the house before signing up with TPG. She has said that whatever issue I have, it would be sorted out by TPG without extra charge since my house is not a brand new development.   Can you please advise how I should move forward from here? It has been 2 months since I signed up and I am starting to feel a little frustrated about the whole experience.   Reynard (my TPG id is reynardli) ... View more

Hi Shane, Yes the case manager has called me this morning 11am. He doesnt really have any updates for me though but he will try to get an update from NBN co for me. Thank you for your help and following it up everytime. :) Rey ... View more

@Shane Hi there, Is there any update on my installation progress?   Last I heard, the NBN Infrastructure was not in place and I was told I would get an update in 2 days but have not yet heard from anyone since. :(   Rey ... View more