Hi @frustrated,   Welcome to the community!   Thanks for bringing this to our attention, I would love to help check the status of the new payment details. To better understand the situation drop me private message with your account details (Username/Customer ID together with the address on file).   How do I private message (PM) in the community   Regards,     We have the same issue!  We have tried to update our payment details mutliple times online. We have also spoken to a TPG customer service who confirmed that the payment details had been updated but still they debit from the old card & not the new details. I am now furious and at the point where our next step will be contacting the ombudsman.  If you get it fixed can you please let me know how?  ... View more