Hi @stella3016 ,
Welcome to the community!
I would love to help track the location of the modem/router, please send me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
@stella3016 wrote: Yesterday I’ve received the email which says that I should plug in the modem but I reckon it hasn’t been even dispatched yet. I don’t have any confirmation email that the modem was sent to me
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