Can I please get an ETA on when our internet will be set up in our new home? I filled the moving home form A WEEK IN ADVANCE and said we are moving on the 5th. The new place already has an NBN connection and box in place, we aren't changing to a different plan or anything like that, so what's the hold up? We rely heavily on the internet and I would think a weeks notice, with no installation needed, would be more than enough to switch it on.
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Good evening, Today (7th December) I had an appointment booked for NBN installation, between 1pm and 5pm. At around 2:10PM I received an email saying my appointment has been rescheduled to a week from today, with no explanation why. I immediately rang your support number and spoke to a kind person about this, they said that according to NBN co, a tech arrived at my home around 2pm, and said I wasn't home. This is flat out false, as I was sat in my lounge room, directly in front of my open front door, from 12pm until I received the email. The lady I spoke to said to keep my phone on, and she would follow up and get back to me. I realised after hanging up that my mobile number was not up to date on my TPG account, but I logged in immediately and changed it to the correct one. I never heard back, neither by phone or email and I really feel like I shouldn't have to wait a whole week, and cancel another day's plans, just to see if MAYBE they will show up this time. I think that is a reasonable concern considering they either had the wrong address, or just lied about showing up. Part of the reason I'm making this post is to have my issue in writing, as after looking at these forums I've seen 1 or 2 other cases of NBN co not showing up, and the other reason is I would ask you to please follow this up and get back to me. Thank you
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