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About aniketdesai02

since ‎08-12-2021
‎09-12-2021
aniketdesai02
Level 2

Re: Not able to connect to internet at new address

by Level 2 in Broadband Internet
‎09-12-2021 05:05 PM
1 Like
‎09-12-2021 05:05 PM
1 Like
Hi @david64 and @Shane , I managed to get my issue fixed myself. Turns out, I did not need the VLAN ID enabled. After disabling my VLAN ID, I got my internet working.   thanks! ... View more

Re: Not able to connect to internet at new address

by Level 2 in Broadband Internet
‎08-12-2021 04:00 PM
‎08-12-2021 04:00 PM
@david64 Yes, it is.   My settings are as follows:   DSL Modulation Type : VDSL VLAN ID : 2 Internet Conection Type: PPPoE Username: <Myusername> Password: <My password> Confirm Password: <My password> Connection Mode: Auto Authentication Type: Auto IPv4: Enabled Default Gateway: pppoe_ptm_2_0_d IPv6: Not enabled   ... View more

Re: Not able to connect to internet at new address

by Level 2 in Broadband Internet
‎08-12-2021 03:15 PM
‎08-12-2021 03:15 PM
Also, the modem model is Archer VR1600v ... View more

Re: Not able to connect to internet at new address

by Level 2 in Broadband Internet
‎08-12-2021 03:15 PM
‎08-12-2021 03:15 PM
Hi @david64 , thanks for the response.  I am not sure how to explain this in the correct technical terms, but I was connecting the NBN NTD directly to the  modem at the old address. Whereas here, that network cable does not work, and I was told to get a telephone cable and use that to connect the modem to the wall mounted telephone socket. SO essentially, the wall point to the DSL port on the modem   P.S. The old house was a unit where the new one is an apartment ... View more

Not able to connect to internet at new address

by Level 2 in Broadband Internet
‎08-12-2021 02:52 PM
‎08-12-2021 02:52 PM
Hi, I have recently moved to a new address but using the same TPG modem. I have created a new TPG account (username, password, etc.) for using the TPG service at this new address. I am told that i need to connect my modem to the wall mounted phone socket. I am still not able to connect to the internet. I have all the lights (Power, DSL, 2.4G, 5G) green except the Internet light (which does not have have any light at all). I have tried to save my new username and password by visiting 192.168.1.1 but still it is not coming ON. TPG support are just keeping me waiting and escalating my issue. This is very frustrating as I techincally without internet for 4 business days and it is affecting me at work too. Can somebody please help? ... View more
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