No, I don't recall any such email.  Will PM. ... View more

Who ever thought this would come back up?   Well, despite being told a year ago that the number had successfully been transferred, I was informed this morning that the mobile number is in a separate account to my NBN, so when I try to update my payment details for TPG, it only lets me do it for the NBN, and leaves my mobile number unpaid.  What on earth is happening with TPG?  We had these whole circus of trying to get the nunmber transferred so that all payment details should be easier, not have the same crap happen every time we tried to update something.   Please tell me there's a simple and quick solution to this this time... ... View more

disappointing it couldn't get resolved, but hopefully that works for you. ... View more

Yeah - it was a long and frustrating process, but it did eventually get solved.  My recommendations are to keep trying, and make a big noise.  Either that, or just move to a different provider? ... View more

Yes @Shane wrote: Hi @ekkidson,     Thanks for the confirmation. Based on the latest log on file we are awaiting for Change of Ownership form to proceed with the request.    I would like to confirm if you have sent an email request.   Regards,      Well, unsurprisingly, it looks like this issue has still not been resolved.   Come the turn of the month, and I am sent a bill, instead of TPG automatically using my credit card which I have given them countless times, and which before any of this mess was attempted, worked perfectly every month.   What is happening, and why does TPG's system not work?? Yes I have - back on the 23rd of September.  It was one of the first things I did on this long, long journey. ... View more

Well, unsurprisingly, it looks like this issue has still not been resolved.   Come the turn of the month, and I am sent a bill, instead of TPG automatically using my credit card which I have given them countless times, and which before any of this mess was attempted, worked perfectly every month.   What is happening, and why does TPG's system not work?? ... View more

Thanks Shane, messaged.   My phone has now been cancelled due to these ongoing issues, and thus I cannot call out on it or send emssages, so it is pretty important to get this issue fixed ASAP.       ... View more

I'm really confused at TPG's business model here.   We wanted to do a "transfer of ownership".  Effectively, my wife doesn't have an account any more.  I have a family account that has two mobiles and a home NBN account.   Now, previous to this transfer, the family account had just my mobile and our NBN.  We used my credit card (let's call it "Credit Card A", or "CCA" for short) to pay for this.   My wife had her own phone, with her own account.  We use CCA to pay for that, too.   We now transfer ownership of her phone over to the family account.  It now has two mobiles and the NBN.  It was using CCA, but because TPG wanted to update things, I had to put CCA in again.  Which I have done.  At least 5 times.   So now we should only have one account, with two mobile numbers, and our NBN.  It should be payed for by CCA.    But somehow, TPG constantly mucks this around, and messes things up.  How?  How is it possible that a company can be this inept?   So yes, I have concerns.  I have concerns about constantly having to do the same thing over and over when it apparently doesn't work.  I have concerns that we are paying TPG for services that we are simply not getting, and I have concerns that even though I have given my credit card details multiple times, my phone or internet is going to be cut off because TPG is apparently using bananas to store data on...  what's going on, and why hasn't this been fixed yet? ... View more

I think someone tried to call, but as I was in a meeting, I couldn't take it.  haven't heard back again...   Of course, even though I have managed to get a payment for *one* of my numbers, I just had notification this morning that payment for my *other* number (on the same account mind you) has failed.  Even though they are all usig the same credit card.    There is something very broken with the TPG system...   ... View more

OK, thanks - this might take some time (holidays and all), but will look into it and get back to you.   ... View more

Hi,   not entirely clear on what you are asking, so just trying to clarify -   when you say to isolate the modem, do you mean have it only plugged into the socket?  If so - that's already done.  We have the modem in one socket, and the phone (only one handset) in another, in a different room.   Is that what you are meaning?   Thanks. ... View more

Thanks for the response.    Yes, from the TPG speedtest, it does look ok; but netflix is still going grainy, youtube forces things to the lowest setting (and still stumbles), and pages take forever to load.    It shouldn't be the wifi - my computer is connected to the router via cable.  Additionally I've only had the modem for about a month or so (brand new from TPG), so I'm hoping it isn't a faulty modem, either.   I did try the handset (press "9" and listen), and there's significant hissing / static. Is a noisy line possibly a cause of slowness?   Thanks again! ... View more