After 45 minute wait on the Customer Service line, I finally got to talk to a nice lady called Ann.  Ann could not call up my details and ask if she could call back after rebooting her computer.  Ann thankfully did call back and could still not see my payment details. I was asked to make another payment which I declined and asked for the direct debit payment TPG made against my bank account to be escalated and investigated. Unsurprisingly, the funds were found and credited to my account within 30 minutes of the telephone call.    TPG I had no phone access for 5 days because TPG could not trace a payment under direct debit which TPG initiated. Lift your game TPG.  You made your customer waste their valuable time because your back office is in disarray.  No apologies offered by TPG.  No compensation offered.      New provider?   Highly likely.   ... View more