Welcome to the community!
I was able to locate your account using your community details and seen that you have been in contact with one of our Technician. This has been raised to our Engineering Team and escalated to NBN Co. NBN Technician appointment is booked for 19 December 2018, tomorrow 8:00 AM - 12:00 PM.
We also received your query on twitter. To avoid misunderstanding and confusion we'll continue providing fault updates on our twitter.
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