TPG Community

zxcvbnm · ‎07-01-2019

Hi @Shane Would you please let me know how it is going with the technician? Nobody has called so far. The connection has appreared but the speed jumps up and down. It is now 1 mbps. Before the incident it was around 6 mbps. Regards

zxcvbnm · ‎04-01-2019

Hi @Shane, Had a quick chat with one of your engineers. He told me that the Telstra technician will be comming back again on Monday and I will need to be home for it. Regards

zxcvbnm · ‎04-01-2019

Hi @Ahra_G, @Shane Do you have any updates on my issue? Still no changes on our end. I would like to receive the refund for the current month as I did not have a chance to use your broadband services. Regards

zxcvbnm · ‎31-12-2018

Hi @Shane, I still waiting for the resolution of my issue. No changes on my end at all. Would you please provide any updates? Regards

zxcvbnm · ‎20-12-2018

I understand it. But currently we completly lost the connection. That was not the case this morning. Something happend during the investigation process performed by your technician. Regards

zxcvbnm · ‎20-12-2018

Hi @Shane, Yes. Now we are waiting for a technician to check our service onsite. However after the first stage of investigation process we completly lost a connection to the Internet. It is very annoying as the festive season is just around the conner and we don't have any access to the network. I am not sure why we are continuing paying for TPG service. Regards

zxcvbnm · ‎20-12-2018

Thank you, Shane. Sent the PM yesterday. So far did not get a call from your technian.

zxcvbnm · ‎18-12-2018

It is the fouth day that I expirence this slow connection. I have tried to call the support multiple times during the weekend but could not get a hold of the operators. I also sent the email but again no responce. The TPG SpeedTest Custom webpage throws a latency error each time when I try to do the speed test. Tried to restart the router and to use the different devices but no changes. Thank you.

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About zxcvbnm

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Re: Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)

Extremely slow ADSL2+ speed 6-48 Kbps (Tuart Hill, WA)