TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

About LongQian

since ‎18-12-2018
‎20-12-2018
LongQian
Level 2

Re: nbn installation schedule

by Level 2 in NBN Installation
‎20-12-2018 12:27 PM
‎20-12-2018 12:27 PM
Can you tell them to phone 0451xxxxx? And as soon as possible, thanks. ... View more

Re: nbn installation schedule

by Level 2 in NBN Installation
‎20-12-2018 11:58 AM
‎20-12-2018 11:58 AM
Hi Shane I think the quickest solution to this is to send more technicians into my area so they can get the job done quickly. The best solution is to send a technician to my home before 01/01/2019 because as you know, there is a census date for uni enrolments and there are a lot of procedures to follow, and the problem with this installation is really causing trouble. ... View more

Re: nbn installation schedule

by Level 2 in NBN Installation
‎19-12-2018 09:24 PM
‎19-12-2018 09:24 PM
Hi Shane Username: fuzxxxxx phone: 0432xxxxxx I phoned again just then and the support person told me that it is due to there being not enough technicians, completely different from the first time when I phoned and they said it was because of a problem with nbn. This is causing a lot of stress for my family and especially my daughter since she recently finished the hsc and needs wifi for registering into uni. I hope the appointment date can be changed to earlier, at least before 01/01/2019 thanks. ... View more

Re: nbn installation schedule

by Level 2 in NBN Installation
‎19-12-2018 09:21 PM
‎19-12-2018 09:21 PM
Username: xxxxx phone: xxxxxx I phoned again just then and the support person told me that it is due to there being not enough technicians, completely different from the first time when I phoned and they said it was because of a problem with nbn. This is causing a lot of stress for my family and especially my daughter since she recently finished the hsc and needs wifi for registering into uni. I hope the appointment date can be changed to earlier, at least before 01/01/2019 thanks. ... View more

Re: nbn installation schedule

by Level 2 in NBN Installation
‎19-12-2018 04:58 PM
‎19-12-2018 04:58 PM
Just got a phone call from them again and the service says that the appointment is still on the 15/01/19, without explaining why the appointment was moved. Also even though we don’t have wifi we still have to pay for it. Can’t believe this is how Tpg deals with their customers ... View more

nbn installation schedule

by Level 2 in NBN Installation
‎18-12-2018 09:37 PM
‎18-12-2018 09:37 PM
Received a text from tpg in November telling me that the appointment for nbn installation is 19/12/18, confirmed it twice, then today sent me a text saying it has been rescheduled to 15/01/19 without me doing anything, meaning that I have to wait a total of around 2 months for nbn to get installed. Is causing delay in a lot of important things and I’m really not pleased, especially since I had already asked to take work off tomorrow to be home for the installation. Even if they had to delay it can’t the warning have been sent at least three days in advance? ... View more
Latest Tags
No tags yet