Hi,  We noticed that the prepaid balance was deducted for no reason when included quota is still available. Please refer to photos attached for details. Also, it seems that we can't make phone call or text even though the included quota is still available.  Please check and confirm. ... View more

Hi,  Please check for us as there are still talk and text quota left, however, the prepaid balance is used. Please see attached screen shot for details. Thank you.   ... View more

Hi,  We found that the Data Quota was reduced from 2G to only 1G without notice. Please check and correct it back to 2G. Also, we received below notification,  TPG: Your mobile prepaid balance is $0. You can't use excluded/excess usage without it. Top up at https://www.tpg.com.au/myaccount. But after checking my account, the quota of 180 has not yet reached. And there is no notificaiton of 50% used...etc.   Please check and confirm. Thank you ... View more

Hi, From the Dashboard, it used to show the mobile Talk&Test usage and how much quota left. However, it's now only showing the total included quota. Additionally, is there any Andriod app that can show this kind of info without the need to login to the website? Please check and let us know. Thank you. ... View more

Hi,  How are you? There are two issues after my mobiel being upgraded to the new My Account portal. 1. There is no used Talk & Text quota shown in the portal especially for those quota that can be used for calls outside TPG networks. This is important so we don't use more than the quota and get charged. Pleae see the attached photo for details. It has remaing money for both quota of TPG network and non TPG network and doesn't show those for non TPG network only.  2. The username password used to login to new My Account portal can't login to the new TPG mobile app.     Please advise.  ... View more