We logged a fault yesterday due to dead NBN connection device Arris CM8200. So the device has no power or lights after trying multiple power sockets. Received a txt msg saying this would be looked at 4th Jan but this is way too long to go without Internet in a family of 5 and two adults working from home this week. Can you pls advise how this can be expedited as clearly is just a replacement box needed. Many thanks ... View more