Hey @adslpstl,   Thanks for raising this to us, we'd love to help raise this to our Account Specialists Team for handling and investigation.    Send me a Private Message with your account details (Customer ID/Username) together with the address on file also include your best contact number and preferred time.   How do I private message (PM) in the community   Regards,     xxxxx is my user name I trialed the wireless plan but canceled on the last day. Unfortunately, TPG also canceled my NBN on the same day.  I was on the 59.99 plan.  Now I am getting overcharged... Normally I would get charged on the eighth of the month. It has been a hassle dealing with TPG ever since this happened. I don't get callbacks. On Dec 2 I was charged 49.99  for the wireless plan then on Dec 13 the 49.99 was refunded, then on Dec 23 I was charged 63.66.  Not sure where that number comes from nor how I was charged this on a different account. ( two separate bank accounts! )   Please advise & thank you.   xxx xxx xxx Mick   ... View more

Hey, @adslpstl   Glad to know that the service is now working. Let us know should you require further assistance.   Regards,         Reboot your modem.  I was on hold forever and after speaking to a consultant that passed me around then said they would call back, which never happened, I just rebooted my PC and modem.  All good now. ... View more