Well apparently I've been moved to Novus too. And it feels like I've been completely tossed out by TPG.  I'm stuck overseas but hoping to come back in Feb. So I tried to change my 'hibernating' mobile plan back to a real one in anticipation. But guess what, I've been 'Moved to Novus"... effectively expelled! I tried ringing, but the cost of overseas calls precludes the waiting time.... endless. I tried emailing customer service with full details of my problem... no reply. I tried joining the TPG Community. I saw a post that offered direct messaging with a moderator in order to solve my specific issue, plus information on how to direct (private) message. But when I follow these instructions, there is no option to even message a moderator. How do you do that? I see another post about my specific issue and the moderator's reply provides information about a whole new look and feel to managing my account. I follow the trail, but no.... the look and feel is exactly as always... and I'm expelled. This feels quite Kafkaesque. To cap it all off, I received today an email congratulating me on having earned a new rank of Level 1a for my 'contributions' to the TPG community. Just to be clear, this is my first contribution. I know I've gone completely over the top here. And frankly who gives a **? But I would really love someone from TPG to contact me directly to assist me with my problem. thanks     ... View more