When run a NBN service qualification check on your address, NBN system shows that we can remotely activated the service. Regrettably, after we've reported this with NBN, they've confirmed that we would need to have their technician to check the devices installed as the details does not match on their records.    We definitely understand that the current installation date is less than ideal, lestermao.   The reason for delay with your NBN HFC install is an issue with NBN Co who wholesales the service to all providers like TPG. Specifically NBN co has a manpower and resourcing issue.   We are disappointed with this situation and our management team has escalated the reschedule issue highest levels of management within NBN Co.   You may know NBN stopped selling the NBN HFC technology in late 2017 so they could improve their network and delivery, we are disappointed they have re-launched NBN HFC and are now experiencing these installation delays.   We have successfully rescheduled over 95% of the delayed installs earlier into the month of December.    Unfortunately this issue will be affecting all providers including TPG so another provider won’t be able to secure an earlier installation time.   Regards, ... View more