Hey @lyceumwattala01, Welcome to the community!   I'd love to help chase this with our NBN provisioning team, to better understand the status of the installation please send me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.   How do I private message (PM) in the community   Regards,     I need a NBN connection box because i dont have one at home , its been 2 weeks since i received the router but the nbn connection box is not there. ... View more