So TPG support arranged to call us between 1.00pm and 2.00pm today to do some tests on our phone. Because we aren't very technical we arranged for our son to come over and visit so that he can help with the testing. TPG didn't ring us as promised which is very annoying as it was a 2.5 hour drive for our son to come here which turned out to be a waste of his time. We are very disappointed with TPG... ... View more

Hi Angeli Since our last post we have become aware that the issue is much more widespread than we originally thought.  We've now been contacted by a number of business compaining they can't get through to our phone and a number of friends and relatives have also complained.  All of them are complaining that they get an engaged signal, yet our phone simply doesn't ring. We've done a test where one friend couldn't get through so they rang our mobile and advised us and our son immediately rang the home phone and it worked fine.  The attempts were separated by less than a minute and we didn't touch the home phone during that time.  The problem appears to affect random people, although those that are affected are never able to get ti to work, and those that can call us never have a problem - there is no common pattern.  Some are calling from mobiles, some are calling from their home phone and they are all using different providers, including Telstra, Optus, Vodafone and others.  The common thread appears to be our TPG home phone service when so many people from so many different other phone providers are have the same issue calling our phone. How do we get a technician at TPG to look into our problem? ... View more