We had an NBN Engineer install FTTP last week, which has yet to work.    Directly after the installation, I received an email stating that TPG could not connect with the modem and that the power was switched off.    This is not correct.    Sadly, I have sent five emails back to the same email address and am still waiting for a response.   On 8th Jan, an NBN engineer installed the modem. On the same day, you sent me an email stating that you cannot connect to the modem. Since the 18th Jan, I have sent TPG five emails (with a photo of the modem) stating the modem is powered on. No one has replied.  To add to the frustration Chat support cannot help.  techops@tpg.com.au email keeps bouncing back.  There is over 1hr wait on the support line, and my reception is poor.  The fact I have to post in a community forum to support an installation is very poor.  ... View more

We moved house a few weeks back and we are paying for NBN 100 and the speed we where getting for the first week was 100MBs.    Over the last two weeks we are getting horrible speeds anywhere from 1.5 - 50 MBs.   We contacted support who conducted tests and could not help us. They said another department for tech support would contact us within 24hrs which did not occur.  ... View more