Just seeing if someone else has had the same issue and how they had it fixed. Recently come across to TPG, received our modem (VX420-G2V), plugged it in and followed the instructions all for the internet light not to turn on. (Had already received the email saying it was all ready to go) Contacted TPG, spoke to a technician and went through the process of entering in my username/password for the EWAN section of the tp-link page twice. This didn’t help with connecting at all, Spoke to another technician today, went through the same process and he said that he would have another technician call back but this will be the 3rd I have spoken to. Is there anything I’m doing wrong or is it on the TPG side of things? Hoping someone can help, Thankyou!
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