Hi Erika, Thankyou for escalating this for me - The technician on the phone was very helpful and acknowledged the sync speeds were quite slow. As a result someone was sent out to inspect my line / MDF / IDF, troubleshot the issue and resolved it. Sync speeds are now nearly doubled which is a great outcome. Thanks!
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Hello reader, I am posting to get some clarity over my expected speeds for my ADSL2+ service. My download speeds appear to be a fair bit slower compared to TPG's sample of users around the same address. Modem / Router report: Mode: G.992.3_Annex_A (Shouldn't ADSL2+ be 992.5?) Link Power State: L0 Up / Down SNR Margin (0.1dB) : 58 / 62 Attenuation (0.1dB) : 285 / 385 Output Power (0.1dB) : 126 / 194 Attainable Rate (Kbps): 836 / 6120 Rate (Kbps): 833 / 5513 TPG shows my possible cable distance to be 2484m. Other TPG users near my address (<500m) with similar attenuation are getting 10,000Kbps+ sync speeds. From my elementary understanding of DSL, it seems like the line is quite noisy which is forcing TPG to throttle my speed to make it stable. I'm wondering if there's anything TPG can do to troubleshoot the line noise, or isolate it to a specific cable run eg. Exchange --> MDF has good stats which indicates the problem is internal wiring. Any help is much appreciated! EDIT: Just to clarify other troubleshooting steps I've taken; - Router is D-Link DSL-2888A and firmware is up to date - No other devices are connected to the network - No other phone lines in the house are in use - Speeds are the same whether I use an ADSL2+ rated line filter or not
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