TPG I am very frustrated. I have called you 3 times in 3 weeks to re-instate my outgoing calls. I added on a Big Talk add on and unkown to me, all outbound calls stopped and a computer glitch removed my direct debit payment! So because payment was outstanding by $11 my service was suspended. I did not learn this until my SECOND call to TPG. Call 1 - you could see the outgoing calls weren't working and requested it be re-instated in 48 hours. I waited and nothing. Call 2 - a week later, still not working. I was then told it is because I havent paid a bill. This is news to me because I pay by direct debit and always have. So I paid the outstanding amount and was told the account would be re-instated in 48 hours. Another week later and I still can't making outgoing calls. In addition, TPG said I have no add ons so added back the Big Talk add on. Call 3 - This is week 3, no one knows why it isnt reinstated yet, no one has called me back. I am so frustrated because the elderly person who lives here can't call people or for medical help if needed! This is terrible service. I am on the verge of moving my account to Telstra. PLEASE HELP!
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Hi Div, I am having the same problem. I added on a Big Talk add on and all outgoing calls stopped working. My automatic bank payments also stopped so my account got suspended and I had no idea. I paid it, they said it would be re-activated but it still hasn't. I have called every week now for 3 weeks and have been told that my request has been put through to re-activate the outgoing calls and will work within 48 hours. So far this has not happened! I am again waiting on TPG to fix this. I suspect every time an add on is changed it breaks something else because I have had nothing but problems since I added an add-on. Very frustrated
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