Welcome to the Community!
We would like to offer our sincere apologies for the drop outs and slow speeds you are currently facing with your connection.
We would be more than happy to investigate for you to see what can be done to improve your connection’s performance.
I've located your account using your Community details and has conducted series of tests.
Currently, our the tests results does not show a physical fault on the line that would affect the stability and speed of your connection.
We need to consider the factors that could possible cause drop outs. This issue is commonly caused by faulty hardware or phoneline like modem, filter, phone socket, internal cabling or poor copperwire quality.
I recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.
Please let us know your best time and contact number via PM so I can get a technician to call you.
For your reference, please see our article about How do I private message (PM) in the community.
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