Hi I've been a customer with TPG since 2014-2015 or even earlier & started with my current mobile phone number. Sometime later my wife joined TPG & we also took up ADSL+ (now NBN) with TPG & in this process all the services were combined under one account. However, I wasn't made aware of the fact the there can only be ONE account holder, in this case my wife. Now, I'm trying to transfer my number to a different provider & I've been refused saying that the number I'm trying to 'port' doesn't belong to me. Please advise as to how can I remove my mobile number out of the current account into a separate account under my name. Thanks.
... View more