Hi @jimmykt,   Welcome to the community!   I apologise for the inconvenience. I was able to locate your account using your community detail and see  that a line fault was causing your service not to work. Our Engineering Team is working around the clock. They scheduled one of our Field Technician to check your connection tomorrow 27/12/2018 10-2 PM.   We'll keep an eye on this further updates will be provided by the assigned Engineers. Let me know should you require further assistance.   Cheers ... View more