Welcome to the Community!
Apologies for your current experience with our contact service centres.
The international roaming deposit will be credited automatically back to your TPG account 30 days after the roaming has been switched off.
Regarding the SIM replacement, please send me a PM with your TPG Mobile or customer ID number along with your preferred time and best number to be contacted to organize this.
To send a private message, please check the link below.
How to send a private message in the Community
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