Hi Shane. I appreciate you responding and that you're doing all you can. But we haven't received any update today (despite being told we'd get a call) and it's now been over two weeks with no service, no indication of when it will be restored, and no technicians have been out that I'm aware of. It's very disappointing and frustrating. I've also asked for confirmation we won't be charged for this month, and haven't received any response. Can you please provide that confirmation? ... View more

Hi Shane. Thanks for responding. I've tried contacting NBN, and they tell me they'll only provide information to TPG. TPG tells me it's waiting on information from NBN. And it's now been over 2 weeks with no service and not even an indication of when service will be restored. It's been an extremely frustrating and disappointing experience, with no resolution in sight. Do you know which regulatory body I can escalate this complaint to? Thanks ... View more

Thanks Shane. Yes, we received a call but no indication of when service will be restored. It's really disappointing after 2 straight weeks of outage. ... View more

Hi Shane. No one called me. I've had my mobile on. We've been waiting on an update from NBN for two weeks. It would be great if we can get an estimated restoration date. Thanks. ... View more

Thanks Shane. I've sent you details. Would really appreciate an update as it's been 2 weeks. Thanks. ... View more