Hi Sue44. Let us get to the bottom of this, to better understand the issue affecting the service, shoot us a PM with your details (Username/Customer ID together with the address on file). How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093. ... View more

Hey, @Lindaw20. Welcome to the community!   Thanks fo raising this to us, we'd like to confirm the troubleshooting you have performed. For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page (https://www.tpg.com.au/support/servicestatus) for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage (https://www.nbnco.com.au/support/network-status). If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Wi-Fi troubleshooting steps - No Internet/Connection (https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection/ba-p/805). If you are using a WIFI connection, then you may check these links to improve your home network. Easy Steps to Improve Wi-Fi Connection In Your Home (https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815). Wireless Channel on your modem - what is it and why should I change it? - (https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/m-p/900#M4). If the issue still persist please reply your account details (Username/Customer ID together with the address on file).   How do I private message (PM) in the community   Regards,     Hi I'm having trouble connecting to wifi, most of the light indicators are green on my modem router including all the wifi and internet lights, except for the 4G light which is yellow instead of green, which indicates there is a problem. Even though everything else seems to indicate everything is fine, and on my computer it says I'm connected to the internet, but the 4G light on the router is still yellow, and none of the websites are loading. I tried connecting to wifi on my mobile and it's not working on my phone either, I tried to login to the wifi network but it won't let me. My wifi internet was working fine last night and then suddenly it just stopped working, I've had this problem since last night. Please help! ... View more