After months of waiting up to 10 minutes for post Office to open and timeframes of up to 5 minutes for emails to open/send/delete from the TPG Post Office I finally got a ticket number from TPG. Note, I have no such issues accessing other sites (e.g. my bank, online study provider, general searches via Firefox...). Whether I use Safari or Firefox (Mac desktop), Chrome (phone) or Microsoft Edge (laptop), the slow response time for TPG Post Office is the same. I'm completely frustated and today have set up a free email accout with Protonmail. time to no longer rely on TPG email. I've made and received numerouis calls to and from TPG but no resolution. I never seem to be able to speak to a technician who can help. This evening I was asked yet again if I was avaialble for yet another technician call that never seems to arrive (tomorrow 1-5pm). I just told the lovely service person not to bother and close the ticket - this is doing my head in. In my recent experience, effective TPG customer service (I've been a loyal customer for over 20 years) is almost non-existant. Once I've disentangled myself from all the logins that use my TPG email address, I'll be looking for another provider for sure. Not impressed!.
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Is anyone else having problems sending mail from the TPG postoffice? i've bene having these problems for months regardless of whether I use firefox, Safari, my phone (Google or Chrome) or MS Edge on my laptop. All are latest versions of the search engines. Whne I click of TPG psot office I sometimes have ot wait minutes to log in and same when oprniong/sending or deleting mail from the inbox. A typical nonsense message (there are a number that appear) is: "Database Connection Failed Atmail could not communicate to the database resulting in an error. To continue please check the following: Database username and password are correct Hostname is authorized to connect to the database server The software has been installed correctly and the database schema created Validate your database connection details in the file config/dbconfig.ini The error message returned from the server includes: SQLSTATE  User atmail already has more than 'max_user_connections' active connections Once the database connection details have been resolved, reload your browser to continue with the session." I contacted the TPG webmaster late last year but the advbice was that there was no problem identified. I'm seriously thinking of abandoning trying to use the Post Office and gettign a GMail postal address. So frustrating! Anyone else experiencing these problems with TPG mail?
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