Hi, I was arranged by TPG for a second appointment with NBN co for an installation on 22nd Jan 2019 (almost a month after the first appointment they did not show up). After all the promises and nice words saying case manager would look after me on that day, the outcome was the same - NO SHOW. This is the second time I took a day off from work and make sure I could meet the technician. Despite all the communication with TPG from 1 pm to 5pm, all I had was lip services and totally frustration. I did mention that if that no show happened again, I would cancel the order and the call centre consultant agreed that in the evening on 22nd Jan 2019 about 17h30. They said a case manager would give me a call next day to assist in cancelling the order. As expected, nothing happened. Would you please let us know when will TPG contact me for me to return the modem and sort out the exit process? I even sent out a email to cancel and there is no reply after 2 days. I would like to share my experience with everyone as it is a very frustrating and disgraceful one for us. Do I need to go to fair-trading to resolve this?
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This is the experience I would like to share. My appointment was booked for today 24/12/2018 (1 to 5pm) for which I was reminded by TPG many times. I took a day off from work and cancelled all my xmas eve celebration for this to be done . The whole day passed and nobody showed up and I received NO phone call nor email nor text message for why was so. I made a few calls to call centre and they kept saying tecnician would come as they did not receive change message from NBN. Call centre finally texted me after 6pm and said I had to call them back to reschedule and stated no reason. Worst still I have to queue again and next available is 22/1/2019. So I have to wait for another MONTH. This business practice of no show and no message is totally unacceptable and putting customer back to the beginning of the queue for no reason for another month is absolutely insane. Is there a way TPG could provide a better service to the customer? or this is the best TPG could offer?
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