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About djayaraj

since ‎27-01-2022
‎04-12-2024
djayaraj
Level 2

Re: Wifi Connectivity Issue to One Device (Surface Laptop)

by Level 2 in Modems and Devices
‎01-02-2022 09:15 PM
‎01-02-2022 09:15 PM
@david64, The network is not stored with the device. That option is ruled out.  ... View more

Re: Wifi Connectivity Issue to One Device (Surface Laptop)

by Level 2 in Modems and Devices
‎01-02-2022 06:14 PM
‎01-02-2022 06:14 PM
@david64, Yes the laptop fails to connect to the wifi. Receiving error on the device 'can't connect to this network'.   Security has two options only. 'WPA2-WPA3-Personal' or 'None'. Attempted with both options and had no success. Modem Model: Sagecom Fast 5866T I hope no such logs are related to this issue. If you turn off one device using the same SSID as the laptop, does it connect then? No. I have restarted the device and modem several times and reset the modem a few times too. ... View more

Re: Wifi Connectivity Issue to One Device (Surface Laptop)

by Level 2 in Modems and Devices
‎31-01-2022 07:30 PM
‎31-01-2022 07:30 PM
Hi @david64, Thank you for the reply I am receiving a good signal on my surface laptop I have attempted with and without band steering. And I have tried with default SSID and credentials and also with custom SSID. No success.  Other connections spread over both.    Note: The device was not connected with the iPhone hotspot when the 'Personal Hotspot Not Discoverable'. Like that any settings need to be changed on the modem?   ... View more

Wifi Connectivity Issue to One Device (Surface Laptop)

by Level 2 in Modems and Devices
‎31-01-2022 02:09 PM
‎31-01-2022 02:09 PM
Hi Team,   Last month I got the TPG 5G Home Broadband Max connection and everything is going fine except a surface laptop wifi connectivity issue.   I have attempted several troubleshooting steps (Resetting modem and Resetting device network settings) and nothing helps. Once it was connected when I tried it as an open network and now It is not getting connected to that one too.   As it is my office laptop I have checked with my IT support team and there is no issue with the device or device settings.   I am wondering how that device is not connecting to TPG and connecting to all other networks. And also all other devices are able to connect with TPG.   Any help would be greatly appreciated.   Thanks, Dinesh ... View more
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