Hi,   I am posting my question on here as I have now spoken to over 10 TPG operators in different departments who keep putting me on to another department and are never able to resolve my issue.    My wife and I submitted a relocation to a new address a month ago which will happen next week. However, TPG cut off our internet at our current location a week and a half before moving. After a very lengthy few phone calls (tech to customer service to billings(wrong department) then back to tech), TPG was finally able to restore our internet at our current address 2 days after it was cut off and issue was lodged.    Now that they have restored our internet we are currently getting less than 1MB/s download speed when we have paid for the maximum NBN100 plan which should have speeds up to 90MB/s. The issue was finally lodged with the TPG engineering department 2 days ago and we were told it would be looked into and resolved in the next 24 hours. Yesterday a TPG engineer called and spoke to me for 1 minute then said he would run some tests and get back to me. He did not call back yesterday and still hasn't called back today.   I called through to the tech desk to follow up on our ticket and the operator tried to tell me our internet wasn't activated at our current address even though we are currently using it (1MB/s). He said that the engineer would call me back in a hour and still hasn't called back hours later.    I run my business from home and my wife also works from home so this has made a big impact to us for something so simple to organise. I have asked to speak to a manager on many calls and the operators refuse to put me through, perhaps there is no manager department? I have no idea why TPG cannot resolve this issue straight away when this was a fault caused by them in the first place. Please let me know if you have any solutions to get this resolved ASAP.   Regards, Callum ... View more