TPG Community

bighead · ‎06-08-2021

I was setting up a website and find that the domain name was not resolved for more than 24 hours. I asked the provider and I was told it's ok at their end. I asked friends in US and NZ, they all saw my new website. Only myself couldn't see it, let alone working on it. Eventually I found it's TPG's DNS problem. As soon as I change to google's public DNS (8.8.8.8), Every thing is ok. I tried to switch backwards and forwards, it's definately TPG DNS problem. I thought TPG should know this and it shouldn't happen.

bighead · ‎02-01-2019

I appreciate the manager's assistance. Now I am booked for 25th Jan. How do I avoid "refusing the appointment" this time? I feel that TPG didn't help much either. I was told before as soon as they have information from NBN Co they would contact me. However NBN Co reported on 31st Dec that I "refused the appointment" and TPG didn't do anything until now I rang them. It's not easy to get the phone through to the case manager. each phone call takes anything form half an hour to one hour. So I rely them to contact me and they fail Can I trust any body?

bighead · ‎02-01-2019

I just rang TPG again. The case manager told me that NBN Co reported that I refused the installation !!!!!!!!!!!!!!! Is this a normal practice??????????? Please see attached

bighead · ‎02-01-2019

It's nearly a week now since they failed to attend the installation appointment. Haven't heard anything from NBN Co. It's hard to believe this is real. How can they ignore a customer who has paid for the service like this? You may have reasons for the delay, but you can't ignore customers. By all means it's not acceptable!!!

bighead · ‎28-12-2018

I was told to stay home yesterday from 1:00 to 5:00 waiting for the installation technician. But he never turn up. There was no communication whatsever. I contacted TPG at about 5:00, they couldn't get update from NBN, but told me the technician could be late and just be patiant and wait. So I waited until bed time. No one bother to send me a messge informing me the scheduled installation is cancelled or postponed due to wahtever reason, leaving me waiting and chasing around. Each phone call could easily be a half an hour waiting game. Very frustrated!

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About bighead

DNS not updating

Re: Installation technician did not show up, no communication

Re: Installation technician did not show up, no communication

Re: Installation technician did not show up, no communication

Installation technician did not show up, no communication