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fmazid · ‎05-02-2022

Hi @Shane, Thanks a lot for your active follow up. I can confirm phone service has been restored on Feb 04 around 4:30 PM. Both Incoming and outgoings calls are successful. Appreciate all of your help here.

fmazid · ‎03-02-2022

Hi @Ahra_G Thanks for your follow up ! Will wait for engineer's call. In the meantime, I swapped the cable but didn't improve anything. Since service stopped working after modem swap, I assume its not an issue at local site. As said earlier, internet is working fine so if you kindly check provisioning modem with VoIP service. it has been 4 days without phone service !

fmazid · ‎02-02-2022

Hi Shane, WebEx connectivity issue has been resolved at Meraki end. So for phone connection, engineering still advice to do for factory reset ? Internet is working and I work from home. So last thing I want to lose internet connection to restore VOIP. Are you sure there is no provisionng issue for voice in new router ? I was adviced someone from Engneering would call me yesterday but there was none. Please suggest

fmazid · ‎01-02-2022

Hi There, I have an open ticket # xxxxx for this. After replacing the old Huawei modem ( HG-659) with new TP-Link VX420 yesterday, phone connectetion disconnected and also I have Cisco Meraki switch and after swap, some of the applications ( WebEx/Office VPN) are not working via Meraki. Conventional troubleshooting ( i.e : reboot new router/ phone cable plug in / out etc) performed without success ( internet works fine). Since everything was working before modem swap, I assume some config issues with new router. Please help since I work from home and can't afford phone service disruption.

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About fmazid

Re: NBN Phone service is not working after replacing old modem

Re: NBN Phone service is not working after replacing old modem

Re: NBN Phone service is not working after replacing old modem

NBN Phone service is not working after replacing old modem