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VGGDP · ‎26-02-2022

Tried to take up the discount offer for Mobile Service for existing TPG NBN customers and I have nothing but issues trying to sort out the matter since end Dec 2021. Now my existing mobile service is not operating even though I have paid for the Mobile service in advance. A TPG Customer Support indicated that it is a billing alignment issue and will take several days before I get my service back. With the changes to a new Billing system called NOVIS it looks like TPG forgot to implement a seemless change by ensuring customers are not impacted. I have submit a request to fix the problem ASAP via a phone call this morning and via email but I have not as yet received a trouble ticket number. Oh well such is life being a TPG customer!

VGGDP · ‎01-02-2022

I did not receive any details from TPG in January 2020 about NOVUS and I have been a customer of TPG for a number of years now. I can't access any of my usage service details for the NBN or Mobile service from my on line account. I have tried several times over the past one month to contact TPG on the phone but you are definitely providing very poor response time to your customers requesting assistance with no call back. What is happening at TPG as it is not looking after their existing customers.

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About VGGDP

Mobile Service Billing Misalignment has stop my Mobile service

Re: Provide customers with information about Novus