We lost our internet on Wednesday afternoon and I rang TPG and they rang me back to get my problem and my modem wouldn't switch on so we were still without internet. I said the modem seems to be dead and we tried to plug it in in another power point but it didn't respond. The lady said she send a new one. I said will it be free and she said yes. I took that I didn't have to pay for a new modem and yesterday I got an email to say pay for it. I don't know if this email is a fruad or what is the problem now. We didn't have internet for a day and when I saw the modem again it had a light on so I plug it all in and now we have internet so I don't know what will happen to this problem of a new modem. Can you help as I was not expecting to pay for a new modem? We have had trouble with this modem ever since we got it. Our internet often falls out and the modem gets quite hot. ... View more